Some software companies outsource their software support to call centers as a way to save money, but Fishbowl Australia and Fishbowl New Zealand has always had an in-house support team. In fact, most of our entire company’s staff are dedicated to customer support and training. That’s a staggering investment into customer service.
Why do we do this? Because we want to be agile and quick on our feet when responding to our customers’ questions and concerns. When you’re using Fishbowl and you come across something confusing, you can quickly get in touch with someone on our support team to help you figure it out.
Current Fishbowl customers have access to several support tools:
Fishbowl Phone Support – Monday-Friday 8 a.m. to 5 p.m. (AEST)
After-Hours Support – Any time by logging into our Support Portal with GoToAssist where you can find our Knowledge Base for troubleshooting
On-Site Training – Schedule a Fishbowl expert to come to your office and help you get everything up and running and your staff trained on the software right from the start or if you want your company to have a refresher course in Fishbowl processes.
FREE SUPPORT RESOURCES
You don’t even need to be a Fishbowl customer to take advantage of these free resources on the Fishbowl website:
- Fishbowl Wiki
- Training Videos
- There is a wealth of information contained in just those two places. Check them out!
LET US GIVE YOU A HAND!
Fishbowl continues to strive for excellence in its wide range of inventory management and manufacturing products and its customer service. Let us help you today by contacting our support team, if you’re a current customer, or by signing up for an online demo of our software, if you’re interested in learning more.