Support

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Remote AssistanceFishbowl Wiki Help

Our Support team is here for you

Our Client Service & Support team are just a phone call away. They are here for you Monday to Friday, between 8am to 5pm (AEST).

So you have a question, have made a mistake, or you just want some advice … have you had a look at the Fishbowl Wiki help page? Click below to access this amazing help page

Fishbowl Wiki Help

If you are speaking with one of our amazing support team now, then click on the following button to allow the remote connection

Remote Assistance

New to Fishbowl? 

Do you want to know what our support is like? It is all local and all Amazing!

So, you have implemented a fancy new system in your business and now it’s ‘Live’, but you’re left to figure things out on your own? Or when you try calling someone for help, there’s no phone number because your new provider wants to communicate with you via email only? Perhaps their ‘Support office’ is based overseas on a completely different time-zone!

Why would anyone do this to their business?

We give you our promise, we will NEVER do this to you.

Truly the best service and support you will get anywhere.

Andres Runge

Certech

Our Client Service & Support team is one of the jewels in our crown. They are here for your team, Monday to Friday, between 8am to 5pm (AEST), and they support your team over the phone.

It is simple, just call us.

Day-to-day questions, mistakes and process reminders are helped by our skilled Fishbowl Client Service & Support experts who help you over the phone and by connecting onto your computer (via secure remote access software). They show your how to quickly fix mistakes and show you step-by-step onscreen, how to do something correctly in Fishbowl.

The Ocean Support Program for user support on Fishbowl is excellent. I always have my questions answered in a timely fashion which enables us to get on with running our business.

Colleen Tilley

Beachport Liquid Minerals

We provide two options for Fishbowl ‘Support’:

  • Ocean Support – Which provides you with priority and unlimited day-to-day telephone & email support with a fixed monthly price, so you never need to worry about Support costs blowing out. Plus you also receive a 20% discount off any future training or report development.
  • Pay as you go Support – Which is billed at an hourly rate, pro-rata, for the duration of the support service.

The support team are amazing and such a step above your typical software support.

Alex Pallot

Everten Group

Our Amazing Support Team

Contact Us

Give us a call and have a chat with one of our amazing Client Solutions team

AU: 1300 785 755

NZ: 0800 785 755

solutions@fishbowlinventory.com.au

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