A – So, you have implemented a fancy new system in your business and now it’s ‘Live’, but you’re left to figure things out on your own? Or when you try calling someone for help, there’s no phone number because your new provider wants to communicate with you via email only? Perhaps their ‘Support office’ is based overseas on a completely different time-zone!
We give you our promise, we will NEVER do this to you.
Our Client Service & Support team is one of the jewels in our crown. They are here for your team, Monday to Friday, between 8am to 5pm (AEST), and they support your team over the phone.
It is simple, just call us.
Day-to-day questions, mistakes and process reminders are helped by our skilled Fishbowl Client Service & Support experts who help you over the phone and by connecting onto your computer (via secure remote access software). They show your how to quickly fix mistakes and show you step-by-step onscreen, how to do something correctly in Fishbowl.
We provide two options for Fishbowl ‘Support’:
Ocean Support – Which provides you with priority and unlimited day-to-day telephone & email support with a fixed monthly price, so you never need to worry about Support costs blowing out. Plus you also receive a 20% discount off any future training or report development.
Pay as you go Support – Which is billed at an hourly rate, pro-rata, for the duration of the support service.
Don’t believe us, hear it from some of our clients …
“Truly the best service and support you will get anywhere.”
Andres Runge, Certech.
“The Ocean Support program for user support on Fishbowl is excellent. I always have my questions answered in a timely fashion which enables us to get on with running our business.”
Colleen Tilley, Beachport Liquid Minerals