Business Challenges & Needs
Prior to implementing Fishbowl, we were using MYOB as our inventory and accounting system. MYOB was a good accounting system but a horrible inventory system in comparison to what we have now. MYOB was very slow and it didn’t have the reporting capabilities we needed, especially when you have over 5500 different parts, to handle the reordering or even the output of these parts.
Additionally, we used to pull the tracking order number off the bag, stick it in an exercise book and have a name written against it so that if a customer rang for a tracking number, we would then go over and look it up in the exercise book. This was a huge inconvenience for us as we were constantly chasing tracking numbers and parcel locations for customers.
Another sore point was our reliance on our EFT machine. We would have to manually punch in the numbers for each transaction, wait for it to be processed, print the receipt and attach to the sales order. Now with Fishbowl Wallet, what would normally take us between 5 – 10 minutes is now achieved in a matter of seconds plus our customers have a copy of their receipt immediately in an email, along with their tracking number.