Day 1 – (1st July)
“Right guys, here are your clipboards. Pair up, work in zones, one person counting the other person double checking and recording.
No stock comes in, and no stock goes out until the count is complete.
Off you go.”
End of day 1 …
“How are you going guys? Almost done?”
“Well boss, we are only about a quarter done. It is so slow and painful, there must be a faster way to do this!”
“We will be back at it tomorrow first thing.”
Day 2 – (2nd July)
Another day, more counting, more complaining.
Day 3 – (3rd July)
Groundhog day, but today you have the added complication of customers on your back complaining that they cant get their orders sent until stocktake is complete.
Day 4 – (4th July)
“Boss, we should be finished the count this afternoon. Then we can give you the figures to transfer from our papers into excel.”
Customers are now fuming that their order hasn’t been shipped yet, some have taken their orders elsewhere, your customer service team are taking the brunt of their frustration.
You get the completed count from the teams … this is when your hard work begins.
You stay up late transferring the count numbers onto and excel spreadsheet. Its late, your tired, their handwriting is terrible and 1’s look like 7’s, 5’s look like 8’s, frustration levels are definitely on the rise.
It is too easy to make a mistake transferring this data, even if you are using the state of the art technique of a ruler to line up the description with the count quantity. Manual transfer like this is ridden with possibilities for human error.
Day 5 – (5th July)
Count quantities are entered and there are massive stock discrepancies, time to go tell the team to do some recounts. Before you get to the warehouse, you stop by the Customer Service stations and tell them they still cannot release new customer orders.
The Customer Service team call customers with the bad news … the customers are fuming.
The warehouse team are over the counting and are now looking for shortcuts just to get it done.
You are totally over the stocktake saga, but you are not done.
“There must be a better way!”